Honest answers to what clients ask first.

We follow a four-phase model: Discovery and scope (2-4 weeks), Build and iterate (3-12 months), Cutover and stabilization (2-6 weeks), Operate and evolve (ongoing). See our how we work page for details.

Email. Phone call. Screen share. Or even meet in person at our Lansdale, PA or Atlanta, GA offices. Standing daily updates in your team's preferred channel (Slack, Teams, email digest). Weekly working sessions with your designated decision-maker.

We sign a Mutual NDA before any scope discussion. All project documentation and source code are clearly attributed to you, giving you full ownership from day one. We can sign your NDA, or provide one of our own.

Working with a trustworthy partner is the most important first step. We sign a Mutual NDA, ensure documentation is attributed to you, and treat your idea with the discretion you would expect from a long-term partner.

Senior staffing with no swaps: the senior on your kickoff is the senior on your release. Multi-year continuity: most engagements run 5+ years. AI-augmented practice: we use the tools where they help, ship without them when contracts say so. Section 508 + WCAG 2.2 AA conformance default. Code lives in your repository from day one.

This is dependent on the number of pages and complexity of the website. A fixed quote and timeline will be provided for your review once we understand the statement of work. For a defensible budget bracket, run our cost calculator.

OST is not bound by programming language. We will build a website in WordPress, Drupal, or any other language that best fits your requirements. We aim to provide the right technical solution and will advise accordingly during discovery.

This is dependent on the number of pages and complexity. A basic informational site can be delivered in 1 to 2 months. Deeper, more complex platforms typically take 3 to 6 months.

Every website we build is basic-SEO optimized, even if you don't choose our monthly retainer. Your content should include targeted keywords. Our digital marketing team can help define the right strategy and execute it post-launch.

Yes. OST can come in at any stage of development and help improve your existing website. Redesign, add custom features, or port your content to a new platform or design. See our migration service for the process.

Yes. We sign a Mutual Non-Disclosure Agreement at the proposal stage, before any scope discussion. Your code, customer data, and roadmap stay between you, us, and the people on the engagement. No subcontractors without your written approval.

Yes. After a website goes live, OST provides 30 days of complimentary bug support. Beyond that period, clients can continue with a monthly retainer that includes the same senior team that built the platform.

Yes. We provide design mockups and prototypes before any production code is written. You can visualize your website's layout, functionality, and user experience and provide feedback before we start building.

We deliver native iOS, native Android, and cross-platform mobile applications. End-to-end services including ideation, UI/UX design, development, testing, deployment, and post-launch support. See our custom app development service for details.

A basic MVP can take 6 to 10 weeks. A fully-featured app may require 3 to 6 months or more. Factors include UI/UX complexity, backend setup, and third-party integrations. We give you a timeline in discovery.

Native (Swift for iOS, Kotlin for Android) when you need maximum platform polish or deep platform-feature integration. Cross-platform (React Native, Flutter) when feature parity across iOS and Android matters more than platform-specific behaviors. We help you decide in discovery based on your business objectives, budget, and scalability needs.

Depends on app complexity, feature requirements, platform choices, and timeline. Pilot scope starts around $25K. Production scope $50K to $150K. Enterprise multi-platform builds run higher. Run our cost calculator for a defensible bracket.

Yes. We handle the full submission process: developer accounts, asset preparation, store-listing copy, policy compliance, rejections, and resubmissions. We sit through the rejections so you do not have to.

Yes. Bug fixes, performance improvements, feature updates. Most clients move to a multi-year retainer with the same team that built the app. The senior person on your kickoff call is the same person on year-five releases.

Yes. Predictive analytics, chatbots, recommendation systems, image recognition, knowledge-base-grounded assistants. See our AI consulting service and chatbot ROI calculator.

All code developed by OST is the property of the customer after the final payment is made on the last deliverable. End of story.

Salesforce, HubSpot, Pipedrive, Zoho, SugarCRM. Bidirectional sync between your operational systems and your CRM. Lead routing, opportunity tracking, custom object models. See our systems integration service for details.

Yes, when off-the-shelf does not fit. Most clients are better served by adopting an existing CRM and customizing it. We help you decide in discovery whether to buy, build, or hybrid.

No. OST provides full in-house design services. Provide your branding guidelines, or we can build the brand from scratch. If you have a design, we incorporate it. If you have a partial design, we extend it.

Yes. Our in-house design team has experience designing logos for businesses of all sizes and industries.

WCAG 2.2 AA + Section 508 conformance is included in baseline scope on every engagement, not as an upcharge. Audit-ready documentation produced as part of delivery. Senior leads include WCAG 2.2 AA Accessibility Oversight credentials.

Start by identifying areas where AI can enhance the app: personalization, automation, data insights, customer support deflection. We help define the right strategy in discovery. See our AI consulting service for the full approach.

Chatbots for customer support, voice recognition for hands-free control, personalized content recommendations, image and facial recognition, predictive analytics, anomaly detection in operations.

Token-cost tracking per query, hard ceilings, fallback to cheaper models when traffic spikes, graceful degradation when limits hit. Cost should be predictable, not surprising.

HIPAA-aware deployments for healthcare. SOC 2 compatible logging. EU data routing where GDPR applies. We use AI dev tools where they help and ship without them when your contract or compliance posture says so.

OpenCart specialists with extensive custom-extension and integration history. Magento 1 to modern commerce migrations. Shopify, BigCommerce, and custom commerce engines when off-the-shelf does not fit.

Our applications have processed over $10 billion in transactions. Multichannel, omnichannel, or any production-ready eCommerce stack. Catalog work at 20K+ SKUs.

Yes. Custom payment processors when off-the-shelf does not fit (we built one for Fire Mountain Solar's card processor). Multi-currency, multi-region, settlement reconciliation, dispute handling.

Technical SEO (Core Web Vitals, schema, crawlability, indexation), on-page (titles, meta, headings, internal links), content strategy aligned to commercial intent, link earning, and monthly reporting tied to revenue not just rankings. WCAG 2.2 AA accessibility is part of every SEO engagement, not separate.

Yes. Google Ads and Microsoft Ads certified team, plus Meta Ads, LinkedIn Ads, and YouTube. Search, display, performance max, demand gen, retargeting, and shopping campaigns. Conversion tracking is wired correctly before we spend a dollar.

GEO is the practice of optimizing your content so it surfaces inside generative-AI answers (ChatGPT, Perplexity, Google AI Overviews, Gemini). Yes, we offer it. Includes structured-data work, citation-friendly content, brand-mention monitoring, and prompt-coverage testing across the major AI search surfaces. Our digital marketing leadership holds a GEO Practitioner credential.

Yes. Google Analytics 4 certified team. We migrate from Universal Analytics, set up event-based tracking, build custom reports, configure consent mode v2 for GDPR compliance, and integrate GA4 with Google Ads, Looker Studio, and BigQuery. We do not just install the tag and walk away.

We map every meaningful conversion event (form submit, qualified lead, purchase, signup, phone call) to GA4 and ad-platform pixels. Server-side tracking via Google Tag Manager Server when client-side blocking is breaking attribution. Cross-domain tracking for multi-property setups. Audit-friendly so you can validate every dollar.

Yes. Enhanced e-commerce in GA4 across product impressions, clicks, add-to-cart, checkout steps, purchases, refunds. Works on OpenCart, Shopify, WooCommerce, Magento, BigCommerce, and custom carts. Full-funnel reporting in Looker Studio plus product-level revenue attribution.

Yes. Monthly reports start with revenue, qualified leads, and CAC. Rankings, traffic, and engagement metrics sit underneath as supporting evidence. If a campaign is not contributing to revenue, we kill it, even if the impressions look good.

Only when humans have edited and approved every line. AI assists with research, drafts, and outlines. A human writer with subject expertise rewrites, fact-checks, and signs off before anything goes live. We do not publish bulk AI content that could harm your brand or your search performance.

Yes. Consent Mode v2 implementation, cookie banner integration, anonymized IP, server-side tagging where blockers are breaking client-side. EU data routing where required. Audit-ready documentation as part of the engagement.

Depends on scope. Pure SEO retainers start lower; full-funnel retainers (SEO + PPC + content + analytics + landing-page CRO) sit at the upper end. Discovery call gives you a defensible bracket before any contract is signed. See our digital marketing service for details.